1. Digital books and audiobooks
Digital formats are delivered or made available immediately after a completed purchase. Because they can be accessed or copied, they are generally not returnable after delivery, except where required by applicable law or where there is a verified technical, duplicate-charge, or unauthorized-payment issue. Contact Support with the order reference and a clear description of the issue.
2. Print orders
Print books are sold by the author and shipped by that author. A buyer may request cancellation through Support before the order is marked shipped; availability depends on whether the author can stop fulfillment. If the order is not shipped by the promised time, the buyer must be offered a meaningful choice between a revised shipment date and cancellation with a prompt refund of the original payment. A refund for a delayed or unfulfilled order is not replaced with store credit unless the buyer freely chooses that option.
3. Defective, incorrect, or lost print books
Contact Support promptly with the order reference, photos where appropriate, and a description of the problem. We will coordinate with the author to assess replacement, reshipment, or refund under applicable law and the facts of the order. This policy does not remove any non-waivable consumer rights.
4. Book campaigns
Campaign contributions are patronage, not investments, and do not grant a share of future sales. Campaign-specific refund rules and milestones are shown before a contribution is made. If a campaign misses its stated goal or is otherwise refunded under its displayed terms, refunds are returned to the original payment method where practicable.